Legal and policies
The documents that govern your service and explain your rights, written in plain English.
Last updated 30 September 2026
NYX Internet is a trading name of The IT Dept Pty Ltd (ABN 12 665 405 505). The IT Dept Pty Ltd supplies your service and is the party to your contract.
Your agreement
- Customer terms
The contract between you and us: billing, cancelling, your rights and ours.
- Critical Information Summaries
A short fact sheet for each plan: price, speed, what's included and what isn't.
- Acceptable use
What you can and can't use the service for.
Your rights and support
- Complaints
How to complain, how quickly we respond, and how to go to the TIO.
- Financial hardship
Help if you're finding it hard to pay, including payment plans and pausing your service.
- Domestic, family and sexual violence support
How we keep you safe and your account private if you're affected by violence.
Your service
- Broadband speeds
Typical evening speeds, what affects them, and how to test your connection.
- Important information about your nbn service
No 000 calls, power outages, medical alarms, switching providers and nbn appointments.
Privacy and this website
- Privacy policy
What personal information we collect, why, who sees it and how to access it.
- Website terms
The rules for using this website.
In another format
We can send any of these as a PDF or plain text, in large print, or read them to you over the phone. Call 02 4398 7081 or email hello@nyx.net.au.
If you’re deaf, or find it hard hearing or speaking, you can contact us through the National Relay Service. If you need an interpreter, call TIS National on 131 450 and ask them to call us.